How we handle your information at Quantyra Verse
Last Updated: November 3, 2025
Hey there, we're glad you're taking the time to read this. At Quantyra Verse Hotel, we're not just about creating unforgettable wellness experiences - we're also serious about protecting your personal information.
Look, we get it - privacy policies can be boring. But this one matters because it's all about YOUR data and how we handle it. We've tried to keep things straightforward and honest, just like everything else we do here.
This policy applies to all guests, visitors, and anyone who interacts with our website, makes reservations, or uses our services. Whether you're booking a suite, scheduling a spa treatment, or just browsing what we offer, this covers you.
When you book with us or reach out, we'll need some basics:
Like most websites, we gather some technical info when you visit:
Sometimes we get data from booking platforms, travel agencies, or social media if you've connected with us there. We also verify payment info through our payment processors to keep transactions secure.
We're not collecting data just for the fun of it. Here's what we actually do with your info:
Processing your bookings, confirming reservations, handling check-ins and check-outs, and making sure your stay goes smoothly.
Sending booking confirmations, updates about your stay, answering questions, and occasionally sharing special offers (you can opt out anytime).
Remembering your preferences so we can tailor your experience - like that extra pillow you requested or your favorite smoothie blend.
Analyzing how guests use our services to make things better, fix issues, and develop new wellness programs you'll actually enjoy.
Meeting our legal obligations, preventing fraud, and protecting the safety of our guests and staff.
Sharing news about packages, events, and wellness offerings - but only if you've said it's cool with you.
We're not in the business of selling your personal info. Period. But there are times when we need to share data with trusted partners:
We work with companies that help us run the hotel - payment processors, booking platforms, email services, and IT support. They only get what they need to do their job, and they're contractually obligated to keep your info safe.
If Quantyra Verse gets acquired or merges with another company (hey, you never know), your info might be part of that transfer. We'd make sure any new owners respect this privacy policy.
Sometimes the law requires us to disclose information - like responding to court orders or government requests. We'll only share what's legally necessary.
If there's ever another reason to share your data, we'll ask for your permission first. Simple as that.
Cookies aren't just the delicious kind we serve in our rooftop lounge - they're also little data files that help our website work better.
You can manage your cookie preferences using the toggle in the sidebar. Essential cookies can't be disabled because they're needed for basic site functions.
Essential Cookies: These keep the site running - login sessions, booking forms, that sort of thing. Can't really turn these off without breaking stuff.
Analytics Cookies: Help us understand how visitors use our site so we can improve it. We use tools like Google Analytics (anonymized, of course).
Marketing Cookies: Track your interests so we can show you relevant offers. You can disable these if targeted ads aren't your thing.
Functional Cookies: Remember your preferences like language settings or accessibility options to make your experience smoother.
Under Canadian privacy laws (PIPEDA) and other regulations, you've got some solid rights when it comes to your personal data:
You can request a copy of the personal info we hold about you. Just shoot us an email and we'll get it to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it right away.
Want us to delete your data? We can do that, unless we're legally required to keep it (like for tax records).
Don't want marketing emails? Click unsubscribe or contact us. You'll stop getting promotional stuff but we'll still send booking confirmations and important updates.
Request your data in a portable format if you want to transfer it somewhere else.
You can object to how we're processing your data in certain situations - we'll review and respond.
To exercise any of these rights, reach out to us at reservations@quantyraverse.info or call +1 (604) 555-7892.
We take security seriously because your trust matters. Here's what we're doing to keep your data safe:
Heads up: No security system is 100% foolproof. We do our best to protect your data, but we can't guarantee absolute security. That said, we're constantly working to stay ahead of threats.
Our services aren't specifically designed for kids under 13, and we don't knowingly collect personal information from children without parental consent.
If you're a parent or guardian and you think your child has given us personal info without your permission, please contact us immediately. We'll delete it as soon as we verify your request.
For bookings involving minors, we require an adult to make the reservation and provide necessary information. Kids are welcome at Quantyra Verse - we just need a grown-up to handle the paperwork!
We don't keep your data forever - just as long as we need it for legitimate business purposes or as required by law.
Active Guest Data: If you're a regular guest or have an upcoming reservation, we'll keep your info readily accessible to serve you better.
Historical Records: For completed stays, we retain booking and payment records for about 7 years (Canadian tax law requires this).
Marketing Lists: If you've opted into marketing communications, we'll keep you on the list until you unsubscribe or your engagement drops off significantly.
Inactive Accounts: If we haven't heard from you in a few years, we may anonymize or delete your data unless there's a legal reason to keep it.
Quantyra Verse is based in Canada, and that's where most of our data lives. However, some of our service providers might be located in other countries, including the United States.
When we transfer data internationally, we make sure there are proper safeguards in place - like standard contractual clauses or ensuring the recipient country has adequate privacy protections.
By using our services, you're giving us permission to transfer your data as needed to provide those services. We'll always prioritize your privacy no matter where the data goes.
Privacy laws